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Facebook Lets Small Businesses Quickly Contact Its Customer Support Via Chat To Cut Call Center Costs http://t.co/rpooRggk #ob
December 06, 2012
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Understanding Facebook marketing and ads can be tough for small businesses. So Facebook's customer service department has been quietly testing a Salesforce-powered system that lets businesses contact it over Facebook Chat instead of phone calls. This gives merchants a quick and convenient way to get answers while they run their business, and keeps call center costs down for Facebook.